Help Desk Technician Jobs in Jonesboro, AR
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Senior Technical Support Specialist
- Cash, AR (18 miles from Jonesboro, AR)
- 2 hours ago
- Cash, AR (18 miles from Jonesboro, AR)
- 2 hours ago
About Versapay For growing businesses that need to accomplish more with less, Versapays Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing,...
Remote WorkIT Support at New York Institute of Technology in Jonesboro, Arkansas, United States Job Description IT Support Job Location(s) US-AR-Jonesboro Job ID 2024-3691 Division College of Osteopathic...
Arkansas Employer Help Desk Technician in Jonesboro , Arkansas This job was posted by : For more information, please see: THIS IS NOT A REMOTE OR HYBRID POSITION....
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center...
Demographic Data for Jonesboro, AR
Moving to Jonesboro, AR? Find some basic demographic data about Jonesboro, AR below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Jonesboro, AR
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Jonesboro, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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