Help Desk Technician Jobs in Alaska
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Service Desk Specialist I (ARRC ARW Employees Only - Alaska Railroad)
- Anchorage, AK
- 1 day ago
- Anchorage, AK
- 1 day ago
Has experience supporting a Microsoft Active Directory and IT environment, including Microsoft Operating systems, Exchange and deployment....
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkRed River Systems Support Engineer II in Juneau , Alaska Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server,...
Wilson Language Training Customer Support Specialist in Juneau , Alaska Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
Insight Global Tier 1 Helpdesk in Anchorage , Alaska Job Description Job Functions: The resource will perform the following Tier 1 support duties and other duties as assigned: First Point of...
Eliassen Group Operations Support Engineer in Juneau , Alaska Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference...
Remote WorkHansen Gress has been trusted by local businesses in Juneau, Alaska to provide managed IT services since 2005; we are the oldest and largest managed services provider (MSP) in Alaska's capital...
Computer Support Specialist Utqiagvik, Alaska, United States Information Technology 25000160 160 The Computer Support Specialist I is an entry level position into Desktop Support. This position...
Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server,...
Basic understanding and experience with Microsoft Operating Systems and Office suite: Word, Excel, and Outlook. Basic understanding and experience with Desktop Imaging a plus....
System certification required Strong interpersonal skills and demonstrated ability to work across diverse groups of people and at all levels of an organization Additional Requirements US Citizen //...
Advanced knowledge of Windows and Apple operating systems, desktops, laptops, and MS Office Suite. Knowledge of billing software and GCI business rules preferred....
Advanced knowledge of Windows and Apple operating systems, desktops, laptops, and MS Office Suite. Knowledge of billing software and GCI business rules preferred....
Knowledge and operating skills in mainstream operating systems. Network Support Technician I Additional Job Requirements: This is an entry level position within the Network Support team....
Demographic Data for Alaska
Moving to Alaska? Find some basic demographic data about Alaska below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Alaska
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Alaska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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