Junior Salesforce Administrator

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.
The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. Were excited to have a largely untapped global market and ambitious goals to reach 100 million workers. Were looking for talented and mission-driven people to drive that growth.
What is the purpose of the role?
SafetyCulture is seeking a Junior Salesforce Administrator to join our Revenue Operations team. This role is responsible for the effective use and maintenance of the Salesforce platform to support our growing sales and success teams, as well as managing user provisioning across various Go-To-Market (GTM) systems.
The Junior Salesforce Administrator will also own the global RevOps help desk, handling daily Slack channel queries, resolving user issues, and escalating more complex requests appropriately. Working under the guidance of our Salesforce Platform Lead, this role plays a key part in maintaining system efficiency and ensuring a smooth experience for Salesforce users.
This role is ideal for someone eager to grow their Salesforce expertise, contribute to a high-impact team, and help drive operational excellence across SafetyCultures GTM systems. User Support, Help Desk Management, and Training

• Own and manage the RevOps help desk, including triaging, troubleshooting, and resolving user queries efficiently.
• Escalate complex technical issues appropriately and track resolution progress.
• Provide technical support to Salesforce and GTM system users, ensuring timely issue resolution.
• Investigate root causes of recurring issues and propose long-term solutions.
• Develop and maintain internal training materials to support system adoption.

System Customization & Administration

• Handle user provisioning across Salesforce and other GTM systems.
• Customize Salesforce fields, page layouts, record types, workflows, validation rules, and automation.
• Create and maintain custom objects and dashboards as needed.
• Ensure data integrity through regular system maintenance and audits.

Collaboration, Communication & Continuous Improvement

• Assist in testing and validating system configurations and new features.
• Continuously review and improve process documentation to enhance system clarity and efficiency.

Knowledge and Experience Requirements:

• Bachelor's in Computer Science or a related field.
• Current Salesforce certifications (Salesforce Admin, App Builder, CPQ Specialist preferred) or active involvement in the Salesforce community (e.g., Trailhead profile).
• Experience in working help desk, slack channels, and/or support ticketing systems.
• Experience with user management, including provisioning, deprovisioning, and permission sets.
• Knowledge of Salesforce reporting and dashboards.
• Understanding of Salesforce data integrity best practices (e.g., deduplication, data validation).

Skills Requirements:

• Ability to triage, track, and resolve user issues via a ticketing system or Slack channel.
• Strong problem-solving skills to diagnose and address recurring system issues.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong written and verbal skills for help desk responses and documentation.
• Experience working with cross-functional teams (e.g., Sales, Customer Success, RevOps).
• Experienced in customizing the Salesforce platform to meet user requirements, including creating custom fields, objects, layouts, and implementing automation features like flows and rules.
• Proficient in managing Salesforce permissions, roles, reports, dashboards, and formula logic.

Other Attributes that Matter:

• Ability to manage multiple requests and prioritize effectively.
• Detail-oriented approach to system configuration, documentation, and process execution.
• Outstanding team collaboration skills.
• Eagerness to learn and develop Salesforce skills.
• Willingness to stay up to date with Salesforce best practices and GTM tooling.
• Ability to problem solve and think outside of the box.
• Can do attitude who is looking to grow their depth and breadth of skills and experience

Location
We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City . Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office .
Check out our Facebook and Instagram pages to get a glimpse of the SafetyCulture life!
The Company
SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.
Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.
This is an exciting time in SafetyCultures history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. Weve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.
At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.
You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .