US E-Internal Services-Talent-D&A ServiceNow Technology Manager-US Talent Transformation/USTT Digital & Analytics-Enabling (TM5)

  • Deloitte
  • Columbus, Ohio
  • Full Time

Professionals in the Talent Channel may apply and be considered for the role regardless of US office location.

Recruiting for this role ends on May 3rd, 2025.

Work youll do

As a ServiceNow Technology Project Manager, you will work closely to support the ServiceNow HRSD application. Key responsibilities include:

  • Manage Technology Operations: Oversee the ServiceNow product, stabilize operations and drive system enhancements.
  • Product Backlog Management:
    • Prioritize, scope, and schedule internal configuration and development.
    • Coordinate with Stakeholders to prioritize changes and enhancements.
    • Manage deadlines and delivery schedules.
    • Work with Deloitte Technology to expedite backlog work.
  • Strategic Advisory Role: Act as a strategic advisor to Talent, coordinating with subject matter experts to ensure appropriate Talent representation in preparation, design, and testing workshops.
  • Stakeholder Management:
    • Collaborate with customers to identify and resolve issues, enhancing their operational efficiency through best practices and various tools.
    • Develop and implement a stakeholder outreach process to address evolving needs and underlying concerns effectively.
    • Gain a comprehensive understanding of each stakeholder's business, including relevant laws and regulations, to anticipate and adapt to potential changes in processes and technology.
  • Ensure Project/Operations Success: Keep project teams/vendors on task, manage technical and vendor calls as needed.
  • Project Planning and Management: Document and oversee the project plan, resources, timeline, and budget. Manage risks, actions, issues, and decision logs ensuring timely resolution and escalation as needed.
  • Cross-Functional Collaboration:
    • Work closely with Talent, Consulting, and Deloitte Technology teams to deliver effective technology solutions.
    • This includes updating status reports, facilitating project meetings and workshops, and supporting the user acceptance testing process.
  • Technology Landscape Insight: Understand the broader Talent technology landscape to advise on system changes.
  • Support System Integration: Partner with Deloitte Technology to maintain our existing ServiceNow integrations.
  • Risk Management: Implement effective quality, risk, and issue management processes.
  • Team Leadership: Lead and develop our US/USI colleagues, providing guidance on technical support, issue resolution, and legal/compliance matters.
  • Mentorship: Mentor junior colleagues, acting as an escalation point for the team and Talent stakeholders.

The Team
Significant shifts in both the environment and our firm strategy, talent management, and our current Deloitte workforce are evolving at a critical pace. The firm is embracing this unique opportunity to not only rethink how we deliver our services, but also where and how we source, hire and develop talent, and drive a differentiated talent experience for our people.

Deloittes Talent Innovation & Solutions (TIS) talent strategy team collaborates across each of the Deloitte businesses to shape the future of workforce strategy and talent management - including the design, development, and implementation of future of work strategies, human centered end-to-end workforce solutions, and strategic workforce planning initiatives. The team tackles the firms most critical workforce strategy opportunities through the design of innovative strategies and solutions that are propelling us into the future of work.

Given the nature of our work, our team culture focuses on nurturing personal growth, learning, and development to elevate everyones professional journey. We provide the support and resources our team members need to excel in their roles and thrive, from mentorship and coaching to a strong commitment to well-being, mental and physical health.

Qualifications
Required:

  • Bachelors degree
  • Minimum of 10 years of relevant work experience leading/implementing new Talent systems or enhancements from concept to deployment and/or operational experience managing a large complex Talent application, including technical aspects of support
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Ability to travel 0-5%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

  • ServiceNow product experience, preferably HRSD
  • Strong knowledge of leading-edge project management methodologies and experience supporting the implementation of new Talent systems and processes
  • Strong project management and organizational skills, particularly in managing multiple project priorities simultaneously
  • Ability to communicate complex information with individuals at all levels
  • Ability to identify issues, present solutions, and determine the best course of action through analysis and input gathering.
  • Detail-oriented with strong communication skills, both verbal and written
  • Strong written/verbal executive communication and presentation skills; strong listening, facilitation and influencing skills with audiences of all management and leadership levels
  • Knowledge of the professional services industry

Information for applicants with a need for accommodation:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,600-$179,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

EA_ExpHire; EA_TALENT_ExpHire Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose
Deloittes purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development

From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 214976

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  • At Deloitte, ethics and integrity are fundamental and not negotiable.
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Job ID: 474776802
Originally Posted on: 4/26/2025

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