Desktop Support Engineer

Join our team and shape the future of connectivity: System and Desktop Administrator at E2 Optics!CLICK HERE to learn more!Are you ready to take your career to the next level? At E2 Optics, we're not just offering a job-we're offering an opportunity to be part of something extraordinary!Working as a member of the Information Technology team, the System and Desktop Administrator is primarily responsible for enhancing and maintaining a good end user experience through managing the Helpdesk. The Administrator will help establish guidelines and procedures following Best Practices using clearly defined procedures and policies, in-person instruction, and overall guidance so that s/he may be successful in their position.Why E2 Optics?Award-winning, Women-Owned: One of America's largest and fastest growing low voltage solution provider.Innovative Culture: We thrive on creativity and bold ideas. Here, your voice matters, and your contributions drive our success.Growth Opportunities: From professional development to career advancement, we're committed to helping you reach your goals.Dynamic Environment: Work in a vibrant, fast-paced setting where every day brings new challenges.What You'll Do:Safety is our number one Core Value. Follow safe work practices and company and client worksite policies.Promotes company Core Values to foster and safeguard family-centric culture.Manage PC setup and deployment for new employees using department standard processes.Identify, diagnose, and resolve problems for users of personal computer software and hardware,E2 Optics network, the Internet, and other E2 Optics technology services; communicate solutions to end-users through the Helpdesk system.Provide support during and after-hours for remote users.Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary.Train people in computer system use.The individual in this role should be able and willing to travel as required by E2What We're Looking For:Education: High School diploma or GED required.Associates degree preferredExperience: At least 1 year of progressive experience in a technology field.Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and or education is required.Skills: Demonstrated ability to focus on the objectives while providing instruction and remain calm.Customer Service experience preferredAbility to research solutions or information regarding technical issues.Communication skillsThis position requires handling confidential information in an appropriate manner.Customer interactions must be handled with diplomacy and tact.The Administrator must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a professional mannerWHAT WE OFFER:- Competitive pay- Opportunities for professional development and career growth.- BICSI Training Facilities- A supportive and inclusive work environment.- Health, dental, and vision insurance.- Paid time off and holidays.WORK ENVIRONMENT & PHYSICAL DEMANDS: The standard work environment for this position is an indoors business office and construction environment. Ability to use a computer and/or hand tools while sitting or standing for extended periods of time. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit, talk or hear, use hands, stoop, kneel, bend, rotate, push, pull, reach with hands and arms on intermittent to regular basis daily. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pou