Staff- Lead Technical Business Analyst - End User Computing

Job Posting End Date

03-25-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. Independently performs advanced business and project analysis for the most complex and largest projects.

Job Description

Essential Job Functions:

Responsibilities include the following for large projects and/or enterprise programs:

• Responsible for assisting to lead incident management processes according to established Service Level Agreements for all end user devices

• Acts as a liaison between leadership, stakeholders , and support teams

• Leads business analysis on strategic enterprise projects across the organization Partners with Enterprise Architecture to adopt a framework to transition artifacts between disciplines throughout the operating model and across the enterprise. Establishes enterprise business analyst skill set (experience in multiple business domains). Utilizes significant experience planning and facilitating analysis workshops with multiple stakeholders.

• Demonstrates the core competencies of innovation (creative thinking, problem solving, synthesis/reorganization, collaboration, etc.). Formulates business strategies, operations, and opportunities to develop technology capability roadmaps that are aligned with organizational business roadmaps. Develops and implements business analysis standards and ensures compliance with standards.

• Creates and communicates capabilities and scope plans to all levels of business technical staff. Leads the Community of Practice for business analysis Coaches, mentors, and trains less experienced business analysts across the enterprise.

• Provide an expert level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution. Research best practices to develop innovative solutions for complex process improvement efforts or business needs.

• Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for multiple departments or a small business unit - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and define actionable items to achieve results.

• Plays the key role in the strategic planning process for the IT organization, acting as a lead advisor to senior business leaders, the IT leadership council, and governance committee.

• Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities. Guides the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.

• Analyzes portfolio performance and promotes changes in investment mix to achieve goals.

• Executes opportunities for optimizing information technology portfolio performance to lower cost of ownership and provide a competitive advantage to the business.

Minimum Requirements:

Tech Business Analyst Staff (SG9):

Education: Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.

Experience: In addition to any experience required above, 10 years of relevant work experience is required.

Tech Business Analyst Lead (SG10):

Education: Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.

Experience: In addition to any experience required above, 13 years of relevant work experience is required.

Preferred Requirements:

Skills/Experience:

• Experience with functional leadership of technicians and engineers that provide end user support for hardware and software technologies including Microsoft Windows Operating Syste ms, Microsoft Office 365 Products, MS Teams, Apple devices and Operating systems, mobile devices and the overall end user experience.

• Strong b ackground working with ServiceNow capabilities, including CMDB, and Service Level Management

• Strong experience with creating , analyzing, and review metrics

• Solid experience identifying trends via problem management practices to reduce incidents and improve end user experience

• 4-5 years technical business analyst e xperience

• 2-3 years' experience supporting a 24 x 7 support for end user technologies leveraging a team of employees and contractors, including offshore teams

• 1-2 years' experience with continuous improvement processes that result in an excellent end user experience.

#LI-REMOTE

Compensation Data

Compensation Grade:

SP20-009

Compensation Range:

$112,869.00-146,730.50 USD

Candidates will be considered based on their qualifications and the candidates ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidates expense, provided the relocation can be completed within a timeframe that meets AEPs staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.