Network Administrator

The Network Administrator will be responsible for the setup, configuration, and support the internal and/or external LAN/WAN/MAN/CAN network configurations. Troubleshoots network performance issues internally or externally with the Vendors/Carriers. Maintains the ISD departments BCP and DR plans for network operations. Recommends upgrades, patches, and new applications/equipment. Provides technical support / guidance to end users. Responsibilites, include but not limited to:

• Configure and install various network devices and services (i.e., routers, switches, firewalls, VPN, QOS, load balancers, SNMP, IPAM, etc.).
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Monitor performance and ensure system availability and reliability uptime is up to 100%. Monitor system resource utilization, trending, and capacity planning.
• Provide level 1 (phone support) and level 2 (Deskside support) and troubleshooting issues with carriers, vendors, and end users.
• Work with established configuration and change management policies to ensure awareness, approval, and success of changes made to the networks infrastructure.
• Document Network operating procedures and Data Communications equipment configurations.
• Maintain inventory of Data Communications equipment. Report service disruptions to Telco and works with Telco to restore service.
• Interface with Data Communications Equipment providers to properly configure the equipment and correct equipment malfunctions.
• Provide input to the design, development, and implementation of operational activities relating to networks.
• Maintain day-to-day logs of service disruptions.