Help Desk Analyst Jobs
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Volktek Systems Inc
- Buffalo Grove, IL
- 19 hours ago
- Volktek Systems Inc
- Buffalo Grove, IL
- 19 hours ago
About Us *** This is an IN-PERSON only position. Candidates who cannot come into the office will NOT be considered. *** Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a...
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Application Support Analyst...
Remote Work
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Application Support Analyst...
Remote Work
Desktop Support Technician (Detroit/Royal Oak)
- Eye Care Partners
- Royal Oak, MI
- 5 days ago
- Eye Care Partners
- Royal Oak, MI
- 5 days ago
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our...
- TicketManager
- Calabasas, CA
- 6 days ago
- TicketManager
- Calabasas, CA
- 6 days ago
Patterns desirable Experience with MySQL or similar relational databases An understanding of JavaScript fundamentals including DOM manipulation Experience with AWS, GCP, or Azure Creative and efficient...
- Taft Stettinius & Hollister LLP
- Indianapolis, IN
- 8 days ago
- Taft Stettinius & Hollister LLP
- Indianapolis, IN
- 8 days ago
Taft is currently seeking an IT Service Analyst to join our team in Indianapolis. We are seeking an IT Service Analyst for our Indiana office. IT Service Analysts serve clients by providing...
End User Computing Specialist (Detroit/Royal Oak)
- Eye Care Partners
- Royal Oak, MI
- 8 days ago
- Eye Care Partners
- Royal Oak, MI
- 8 days ago
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our...
Service Desk Specialist – Level 2 ( Cloud Systems )
- Advantage.Tech
- Frederick, MD
- 8 days ago
- Advantage.Tech
- Frederick, MD
- 8 days ago
Are you passionate about cloud technology and eager to join a dynamic, growing company with endless opportunities? Look no further! We are seeking a talented and motivated Service Desk Specialist...
INFORMATION TECHNOLOGY SUPPORT SPECIALIST - TS/SCI w/Poly
- Annapolis Junction, MD
- 2 days ago
- Annapolis Junction, MD
- 2 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Customer Service Support Specialist - TS/SCI with Polygraph
- Vienna, VA
- 17 days ago
- Vienna, VA
- 17 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Systems Experience with server and or desktop virtualization Experience with networked storage Preferred Certifications: CompTia Security+ HDI Customer Help Desk Analyst Microsoft Office Specialist...
Enterprise IT Support Officer (EITSO) - Phone Tech
- Chantilly, VA
- 15 days ago
- Chantilly, VA
- 15 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in Chantilly, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer - Equipment and Network Installer
- Chantilly, VA
- 16 days ago
- Chantilly, VA
- 16 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in Chantilly, VA. In this role, serve on a team of IT...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 19 days ago
- Herndon, VA
- 19 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer (EITSO) - Video Installer
- McLean, VA
- 30+ days ago
- McLean, VA
- 30+ days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Cisco
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »