Help Desk Analyst Jobs
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- TicketManager
- Calabasas, CA
- 5 days ago
- TicketManager
- Calabasas, CA
- 5 days ago
Patterns desirable Experience with MySQL or similar relational databases An understanding of JavaScript fundamentals including DOM manipulation Experience with AWS, GCP, or Azure Creative and efficient...
Help Desk Technician Intern Part-time
- ForTec Medical
- Hudson, OH
- 7 days ago
- ForTec Medical
- Hudson, OH
- 7 days ago
Experience and knowledge of Microsoft Operating Systems (Windows 10, 11) Experience and knowledge of mobile phone Operating Systems (Android, iOS) Excited to work in a team-oriented, collaborative environment...
- Volktek Systems Inc
- Buffalo Grove, IL
- 9 days ago
- Volktek Systems Inc
- Buffalo Grove, IL
- 9 days ago
About Us Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a global leader in industrial Ethernet networking solutions. For over 30 years, we’ve designed rugged,...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 60+ days ago
- Herndon, VA
- 60+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer - Equipment and Network Installer
- McLean, VA
- 20 hours ago
- McLean, VA
- 20 hours ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in McLean, VA. In this role, serve on a team of IT...
Enterprise IT Support Officer (EITSO) - Video Installer
- McLean, VA
- 20 hours ago
- McLean, VA
- 20 hours ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...
ManTech seeks a motivated, career and customer-oriented Cloud S upport Engineer Nights to join our team in Tysons, VA. The Tier I Cloud Support Engineer will be part of a global team that provides...
Enterprise IT Support Officer - Location Support Center
- Chantilly, VA
- 30+ days ago
- Chantilly, VA
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Chantilly, VA. In this role, you will provide...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Dedicated Support to join our team in McLean, VA. In this role, you will deliver concierge-level IT...
ManTech seeks a motivated, career and customer-oriented Technical Support Analyst SME to join our team in McLean, VA. In this role, you will oversee and execute complex audiovisual (AV) and video...
ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Nights to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides 24x7...
ManTech seeks a motivated, career and customer-oriented Expert Technical Support Analyst to join our team in McLean, VA. In this role, you will oversee and execute complex audiovisual (AV) and...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in McLean, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer (EITSO) Complex Projects Network Installer
- McLean, VA
- 45+ days ago
- McLean, VA
- 45+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- Service Now PaaS
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Incident Management
- MacOS
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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